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Technology

IT Support Specialist

Keep our people productive by supporting devices, software and network services.

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Job Description

As the first point of contact for technical issues, you will keep engineers' workstations, CAD software and collaboration tools running smoothly, and learn a broad IT stack along the way.

Responsibilities

  • Resolve helpdesk tickets on hardware, software and access issues
  • Provision and maintain laptops, workstations and peripherals
  • Manage user accounts, licences and backups
  • Document fixes and improve the internal knowledge base

Qualifications

  • 1+ year in IT support or a related diploma/degree
  • Working knowledge of Windows, Microsoft 365 and networking basics
  • Patient, service-minded communication

Nice to Have

  • CompTIA A+ or similar certification
  • Experience supporting CAD/BIM workstations

Benefits

  • Competitive salary with annual performance review
  • Health, dental and vision coverage
  • Paid training and certification budget
  • Flexible hours and generous paid leave
  • Certification sponsorship

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